Zulekha group of Hospitals...!!!
Customer Profile

• Zulekha group is a major healthcare operator U.A.E. It is U.A.E's one of the largest Health Care Group, and also operates a chain of Specialty & Super specialty Hospitals and Clinical Centres across the country.

Business Situation

• The hospital division of Zulekha group had embarked on an ambitious growth plan. It found that it needed a hospital management system that could be integrated across the chain and could also provide for better management, information, and control inside individual hospitals.

Solution

• Zulekha group of Hospitals implemented Micropro's HMIS solution 'HospyCare' based on Linux Server System. This web based integrated software has been implemented at its multi-specialty hospital and Clinical Centers across the U.A.E.

Benefits

• Improved patient care and turnaround time
• Automatic alerts to different departments
• Better inventory management
• Fewer personnel required for back-end activities
• Single Software Managing the entire group
• Powerful dynamic & integrated Insurance processing.

Pre - HMIS Scenario

Zulekha group of Hospitals is a set of Two Multispeciality Hospitals in Dubai and Sharjah, and Seven Clinical Centres spread across U.A.E. The pre - HMIS scenario of Zulekha Group was, the hospital had a semi-computerised environment with less Integration between the departments and the geographically distributed Clinical centres.

The pre-HMIS situation brought in many problems

• Single window Patient Billing
• Availability of Patient Records across the Group
• Difficulty in Insurance patient treatment & billing
• Flexibility for changing hospital policies
• Availability of MIS reports at one point
• Manual Errors
  

The first hospital was created 14 years ago at Sharjah to set up and run speciality hospitals in U.A.E.. Gradually five clinical centres and one more state of art hospital was established in Dubai, as part of Zulekha's accelerated growth plan.

With the group gearing up for accelerated growth, a need was felt to integrate the information and management systems across the hospitals for better management, control, and patient experience.

The IT Situation

The existing hospitals in sharjah and other Clinical centres ran legacy systems that did not handle all the required functions. Nor were they easily amenable to integration across the different hospitals or to a Web interface. Zulekha decided it was time for a new hospital information and management system across all its hospitals. As a first step, the company decided to implement the new solution in its recently constructed super-specialty hospital in Dubai.

Zulekha identified a clear set of objectives and deliverables for the new system. Beyond integrating the hospital chain and providing a Web interface, the system also had to integrate all patient management functions so as to ensure that patients did not have to wait unnecessarily for processes to happen. The solution had to integrate both the inpatient and outpatient departments, and also ensure that all the required departments had access to requisite patient information. Finally, the system had to be able to identify and streamline all commercial processes that form the back end of hospital administration.

After a robust qualification process in which Hosmac Management Consultant played a key role, Micropro Software Solutions Pvt.Ltd., a leading I.T Company in India and presence in Gulf was chosen as the solution provider for the project.

Solution

Micropro Software Solutions Pvt.Ltd. already had a strong presence as a complete I.T solution provider in U.A.E and India, with many projects implemented for some of the major corporates in India and abroad. HMIS helped Micropro to gain the order of Zulekha Group for development of a complete Hospital Management Information System, under the able guidance of leading Hospital Management Consultant (Hosmac).

The Project HMIS was developed using Oracle Database with Developer2000 6i and J2EE, which is a completely browser based Application.

Micropro's HMIS takes a holistic view of hospital operations and addresses the core issues in the area, including the five problems that are endemic to hospital administration. These are:

• Loss of revenue due to billable services not getting billed to patients
• Increased operating costs due to increasing inventory and staff required for back-end operations
• Patient dissatisfaction due to the time taken for various processes, including registration and final billing
• Reduced access to paper-based medical records, leading to both patient and employee dissatisfaction
• Inefficiencies due to data in disparate systems not being exchangeable, thus leading to the lack of a single view of patient or hospital information.
  

Benefits

Improved Patient Care and Turnaround

After the implementation, Zulekha was able to realize real and tangible benefits from the system without having to wait for long. Micropro's HMIS helps run the Zulekha Hospitals in an efficient and cost-effective manner. The HMIS system puts clinical and financial information at our fingertips, helping doctors and administrators in critical decision-making. The improved efficiency has obviously resulted in a better experience for the patients as well."

Automatic Alerts to Different Departments

Immediate benefits were noticeable in the speed of all commercial processes. From patient registration to billing, all processes are happening much faster than before. Information flow is automatic and smooth. The dietician, for example, can be automatically alerted when a new patient registers, along with HMIS or her specific requirements, rather than having to wait for someone to manually pass on that information. Doctors have immediate online access to patient HMIS stories and lab reports, even inside operation theatres.

Better Back Office Management with Fewer Staff

The hospital administration can get a better fix on inventory and billing, even while reducing the number of staff deployed for the purpose. The benefits of Micropro's HMIS permeate all the crucial areas from patient care to back-office operations and play a pivotal role in providing quality medical care at Zulekha Hospital.

Single Software Managing the entire group

Being completely web based entire operation of Group hospitals and Clinical Centers are managed into a single software resulting into real time information availability at various levels, reduced time of information passing, software maintenance cost, licensing cost and many more.

Powerful dynamic & integrated Insurance processing

Provision of dynamic definition of the insurance policies and Package for practically every detail about coverage, terms & conditions, restrictions, validity and any other details along with online validation for its coverage and payment condition virtually relieved human intervention for generating, submitting and tracking of Insurance and its pre-approval. Thoroughly validates the Policy status by collecting clinical and billing data on-line from relevant modules. All transactions are HIPPA compliant. Customized to Include ICD, CPT and DRG codes for easy billing formalities, it provides multi-variant analysis of data with customizable policy formats, facilitates quick identification of the patient's correct insurance information. 'HospyCare' manages entire claims settlement activity through this module, which promptly ensures correct documentation and enhances the process of claim without any hassle.